Never ending problems with DSTV decoder

We experienced problems with our dstv decoder on the 26th April 2016. I called DSTV and after 20 min call the decoder worked and we were advised to take our decoder for testing as we started experiencing problems lately. We then took our Dstv decoder to DSTV N1 City on the 27th April 2016. We then had our decoder checked and everything was ok we paid our monthly payment of R 345 when we got home and reconnected our dstv decoder it did not work now since the 26th April 2016 we must call in daily just for our dstv to work. I took app**** for the dstv explora and my husband will cancel his dstv account as I will be taking the account over please refund the full R 345 back as we have not received any joy from dstv since we made payment on the 27th April 2016 and even before that. This is really not on my phone bill is so high from calling dstv already. Sent from my iPhone