Never ending pricelock nightmare

<p>On the 26th of October app**** for the explorer price lock package, and was told that I was accepted and that I needed to send in my payslip, bank statements and so forth… after I sent it in I received no word back. On the 16th of November I went into a multi choice accredited installer to ask for help. They told me that the only thing they could do is log a query, which they did do. On 23 I called the call centre for the third time and the gentleman that helped me said he will escalate my problem to a different department. When they called me back they said that my application does not show on their system. She then told me that I should redo the application at that time I asked her to call me between 12-1 which is my lunch break. But she only called me 20 min passed 1 at which time I told her that I can only talk again after 5. I still received no call back. Today on the 29th I called the call centre again only to call out R382 worth of airtime and still have no answers back. I am toughly disappointed and discussed with the service I have received and the lies dstv spreads on the TV where they claim the application is effortless and easy when I have been struggling for over a month</p>