1 reviews | Active since May 2016

13 Dec 2016, 14:43

Never come back to you

<p>2.5 weeks ago we called in and sms for the pricelock. after 7 times we tried and waited for Dstv to call there is no response. If I was an existing customer I would understand that new customers come first. But we would like to get the deal as new and this is how they treat new prospects. Pathetic</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Dec 2016, 15:30
Official

Dear Pieter King

Apologies for the delay.

We have referred your enquiry to the PriceLock department, they will contact you shortly.

Regards

Elna

's update13 Dec 2016, 15:34
Reviewer Update

Hi Elna

They can contact me on ********** . We are trying for the last 2.5 weeks to get this going. Every time we call the agents say the same thing as you just did.

's update14 Dec 2016, 11:11
Reviewer Update

Just as I thought. 11h10 and no feedback at all. Im leaving on holiday tomorrow morning without dstv

's update14 Dec 2016, 12:55
Reviewer Update

Hi Elna

Its been another hour later and no call came through.

I am going to call dstv complain department

's update14 Dec 2016, 13:53
Reviewer Update

And yet another hour passed. No call from Dstv Pricelock sales people. I have even tried all the different complaints departments of Dstv with no luck.

How is it possible that Dstv dont phone customers and give such bad service.