EB
Ewald B

1 reviews | Active since Sept 2014

03 Jan 2016, 17:07

Never call back and always break there promise

where do one start with Multichoice, on the 30-12-2015 I called and asked the agent too please switch off my holiday home decoder, she did that right, and when I asked her if she can give me the outstanding amount she told me it is about R302,90, and this will be the additional cost that will be deducted from my account I asked her is she sure that this will be the only additional cost, and her answer was yes sir I promise, so what happened they deducted R1900,02 from my account, so I wasted 14min on the phone that day, all for nothing, so them I called again on the 03-01-2016 to ask them to please pay back what is due to me, only too waste a nother 12min on the phone, and still waiting for DSTV to call me back, so yes you guys really don't care about anyone but yourselves, and I hate calling you guys because you are full of promises but a zero on keeping them, so please pay back the money as you have committed a crime \*****""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936084;698545;6;2;0;1;0;0;2;16/01/05 9:26;1044;NULL;16/01/04 10:02;16/01/04 16:02;Account Settlement!!;8,90E+12;;***;This is my husbands account but I have been handling it for over a year now in regards to receiving a call that an Altech Netstar account had to be settled the very same day I paid the full amount.<br> <br> It's 2016 and Creditworx is still texting and phoning to make arrangements for us to pay, they have handed over this matter on 20 October 2014 after the amount was already paid!! <br> <br> I have spent endless hours on the phone just to sort this problem out I have sent proof of payment phoned from Johannesburg all the way to Cape Town and still no luck!<br> <br> This is affecting my husband's credit record just because Creditworx cannot do they're job properly!<br> <br> My husband is fed up and we are ready to take this matter further because it's affecting our credit in a negative way!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936535;654;15;2;0;1;0;0;2;16/01/08 9:21;1044;NULL;16/01/05 17:45;16/01/05 15:57;Incompetence;;;***;Upon ordering 2 pizzas, the waiter tells us its 4 pizzas. We say no and order again. He then tells us its 3 pizzas. He then tells us that the pizza we ordering (seared filled and blue cheese) is 2 pizza. The more we showed him the menu, insisted it was 2. I then told him that if we are right,the pizza would be free,he agreed. i said i would double the tip if he is right. After checking on the computer, we were obviously right. He refused to honour his word, brushing off what we agreed on. How can one not be aware of the menu items??? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937528;859558;31;2;0;1;0;0;2;16/01/08 9:26;1044;NULL;16/01/07 17:27;16/01/07 16:02;LPA REFUSES RCI POINTS EXCHANGE;5,31E+12;John Owen;***;1. I purchased 1 full week at Ngwenya Lodge for end of January<br> 2. Due to incompetence, from LPA I lost that week due to their shocking service and promises from their sales team and management<br> 3. I was issued with a voucher in exchange after threatening legal action<br> 4 I paid all management fees for the year end of October to enable me to deposit the week with RCI in exchange for points which I did end of October<br> 5. I was quoted 4000 RCI points for my deposited week which I accepted<br> 6. I got notified the deposit 'failed' as they had computer problems but they would rectify the problem<br> 7. Without contacting me, they deleted my query off their website so there is no record, points now allocated is 1000!!!<br> 8. This to me is a breach of the contract I signed on purchase date<br> 9. I will take legal action if these 4000 points are not allocated back to me immediately!!<br> <br> LPA do not deliver what they promise. Their service is shocking to say the least. When trying to phone them, their telephone lines are virtually inaudible.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;386103;807;14;2;0;1;0;0;2;16/01/10 9:35;1044;NULL;16/01/09 17:59;16/01/09 16:11;They are liers and their service is very bad;***;store manager;***;I went to game Eastrand mall today to buy a refrigerator and it was R18,000 and I asked for a discount but they told me that they don't give discount unless I get the item somewhere at a cheaper price then they can beat the price. I went to Hi fi Corp and it was R16,800 plus they also offered me a R1000 discount more. I went back to game to show them the quotation so that they can beat the price but they were so rude and upset that other stores give people less prices and they gave me lots of excuses not to beat the price. They give us false information and we end up thinking is true until you go store and experience their pathetic service. I will never go there again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922977;36;15;5;0;1;0;0;5;16/01/15 11:28;1044;NULL;16/01/13 19:34;16/01/13 18:04;Excellent Service;;JURIE;***;From the minute we walked through the door we were warmly welcomed by this gentleman. Great service , great food and a brilliant attitude. Way to go!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;363076;140;14;2;0;1;0;0;2;16/01/25 11:34;1044;NULL;16/01/24 20:04;16/01/24 18:10;I WANT MY MONEY BACK PLEASE ASAP;***;Manager-cashier;***;I WAS AT YOUR CARNIVAL MALL BRANCH THIS MORNING,AT 10H30, SPEND R176-09 AND PAID WITH MY FNB CHEQUE CARD, WHICH TOOK FOREVER TO COMPLETE THE TRANSACTION, TO WHICH IT EVENTUALLY CANCELLED OUT BUT THE MONEY CAME OFF MY BANK ACC. THEN TO BE TOLD I CANNOT TAKE MY GROCERIES BECAUSE THEY ARE/WENT OFFLINE(SUPRISINGLY THIS ONLY HAPPENED TO FNB CUSTOMERS, AS THERE WAS NOW MORE THAN 4 OF US WITH THE SAME PROBLEM AND OUR MONIES CAME OFF OUR BANK ACC AND WE ARE TOLD WE CANT TAKE OUR GOODS, BECAUSE I NEEDED THIS GROCERIES(THATS WHY I CAME TO BUY AFTERALL) I PAID WITH CASH AGAIN..THE MANAGER WAS CALLED TO COME TO THE TILLS, SHE NEVER CAME WE HAD TO GO FIND HER IN THE OFFICE(NOT ACCEPTABLE FOR HER TO SIT IN THERE WHEN WE HAVE A CRISIS) SHE THEN TOLD US MY MONEY WILL BE REVERSED TODAY, IT IS 20H08 AS I TYPE THIS MESSAGE AND MY MONEY IS STILL NOT BACK..I WANT MY MONEY BACK PLEASE.I WILL GIVE U UNTIL 9H30 AM TOMORO TO REVERSE MY MONEY BACK INTO MY ACCOUNT, IFG I HAVE TO CALL YOU OR DRIVE TO THE SHOP U WILL PAY ME BACK MY AIRTIME AND MY TRAVELLING PETROL TO COME BACK THERE AND I AM NOT JOKING. MY MONEY BACK ASAP PLEASE..THANK YOU;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;806077;688455;22;2;0;1;0;0;2;15/07/13 17:25;1043;NULL;15/07/12 1:58;15/07/12 0:02;worst medical support experience;9,50E+12;;;Since january 2015 my hospital plan has been posponed, due to not paying my account according to Bonitas, ive sent threw all my statements to them where they have done a debit order, and when i have asked them what to do they advised me that they cant do anything i should sort it out through a lawyer. From january about R12 000.00 has been payed to the hospital plan i have a husband of 75 years old with heart problems that cant use the hospital because our account is not active. Im really very upsett and disgusted with the service that bonitas delivers. I would most certainly not advise bonitas to anyone. <br> <br> Mara jansen van Vuuren ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;647848;28;1;2;0;1;0;0;2;15/12/10 14:29;1043;5;15/12/09 22:57;15/12/09 21:06;NO!NO! NO! ABSA ;7,01E+12;manager customer services;***;ABSA do you not read and listen to your customers: i complained that YES YOU DO RESPOND to Hello Peter complaints but you do not follow through you informed me that : Dear Van Der Merwe Mr Ga & Mrs Ss<br> We have received your complaint dated 2015-12-07 lodged at CUSTOMER CARE.<br> The reference number for this complaint is ***. Please quote this in any further contact with us regarding<br> this matter.<br> We assure you that the above matter is receiving our urgent attention.<br> Please phone 0800-41-41-41 and select option 2 for any further enquiries.<br> Yours sincerely<br> Absa Group Customer Experience<br> 0800-41-41-41<br> Absa Bank Limited Reg No *** Gemagtigde Finansieledienstevers****** Geregistreerde Kredietvers****** Reg No NCRCP7 Maatskappy [URL Removed]<br> Absa, but still you do not follow up??? how many complaints must i make before you take action SERIOUSLY. PLEASE DON'T TRY TO BLAME MY PHONE! YOU CAN USE A BETTER EXCUSE OR use your AD Company because all your promises are a LIE.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809855;893260;16;2;0;1;0;0;2;15/02/09 13:32;1043;NULL;15/01/29 21:37;15/01/29 20:09;Contract rejected inadequately ;***;;***;I app**** for a contract for a 3G/Wifi modem at MTN and was told that the contract has been rejected. The reason being given by their system was *****. <br> <br> Wanting to know more I asked what exactly does the ***** relate to and was told I could not be told as the system is linked directly to the ITC Trasunion and will have contact them on my own. I did contact Transunion and they gave me a copy of my credit report which has nothing on *****. Went back the Mtn store and they did another application which was again the rejected with the same reason : *****. <br> <br> I called the Mtn service *** and spoke to an agent who refered me to The Southern African ***** Prevention Service. I contacted The Southern African ***** Prevention Service with my details and they responded that they do not have anything flagged under my details.<br> <br> I have failed to get enough details as to why the contract has been rejected. I previously had a contract for more than 6years which I only cancelled October 2014 after paying it up.<br> <br> I have been with MTN for more than 8 years and I feel because of this experience its time for me to find another network of choice.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815328;28;1;5;0;1;0;0;5;15/02/12 13:35;1043;NULL;15/02/11 22:00;15/02/11 20:12;superb service!!! ;9,31E+12;keshnie mallana ;***;Great service, well trained efficient learnered and very respectable will keep absa as a hole going forward with customer satisfaction... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;639833;1377;1;2;0;1;0;0;2;15/02/05 8:56;1043;NULL;15/02/03 17:31;15/02/03 15:33;Wesbank Lies to clients;9,01E+12;;***;empty promises, and lies;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;777231;722;15;2;0;1;0;0;2;15/02/08 10:35;1043;NULL;15/02/07 18:55;15/02/07 17:12;salmonella ;9,11E+12;Manager o;***;Completely annoyed. Phone ordered with Mr Delivery for Nandos which we waited an hour to be delivered, I had problems with Nandos before but this is by far the worse, my chicken was under cooked, an unfortunately my pregnant friend was the one who ate first. Despite the fact that's it was someone pregnant undercooked chicken is so unhealthy (salmonella). What ****es me more off is that we ordered this at before 4 pm, complained pass 4 to only get a call at 6pm from Nandos, its now 7ish an still no food. I was very reasonable with the manager from Nandos but now Im completely disgusted by Nandos KC services. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;617664;357;16;2;1;1;5;3;5;15/02/13 6:43;1043;2;15/02/12 15:13;15/02/12 13:20;Waiting for order from Vodacom Eastgate ;8,71E+12;;***;I added a contract on 05/02/15 at Vodacom Eastgate for a lenovo tablet and I was told it will be ordered and delivered within a week. When I called them after the 7 day period, I was told that they have No clue when it will be delivered and it can take over a month. To me this is bad service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;356726;793962;16;2;0;1;0;0;2;15/02/16 8:41;1043;NULL;15/02/15 17:11;15/02/15 15:18;pathetic service even with online fault reporting ;7,61E+12;customer care;***;Online fault was logged on the telkom site. Received a update that the call was being attended to, but nothing ever was done. A day or two later, received an update that the service was restored and the call was closed. The phone line is still down, and no one verified that the line was operational. Cannot get through to the call centre as they have high call volumes and you are waiting for up to an hour with no answer. Rotten service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;658591;773924;28;2;0;1;0;0;2;15/02/20 8:56;1043;NULL;15/02/17 17:00;15/02/17 15:33;Confused responses - No answer / feedback;8,40E+12;Evy Panagopoulos & Genevieve Schultz;***;On the 15 Jan 2015 I enquired about UNISA extra classes at Bedfordview Boston. Evy sent me a quotation through on which I said I will request assistance from my company for payment thereof. Two days later a lady by the name of Genevieve sent me an email asking if I will still be registering, to which I responded yes. I said I will make a plan to get it paid ASAP and she said I mustn't worry, classes only start on the 21st Feb 15. I then left it as is and on the 13/01/15 asked if I can come and register to which Genevieve said yes, they are available. I assumed that was their head office in Arcadia where all queries gets forwarded to.<br> <br> I went to boston on Saturday, and nobody was there to assist me. Apparently the classes started on the 2nd Feb already and I was two weeks late. Now bedfordview is not responding to my emails / answering calls and boston Arcadia just proclaim innocence to the matter. Nobody is assisting me! Very upset and very disappointment in the lack of professionalism.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818646;357;16;2;0;1;0;0;2;15/02/20 6:24;1043;NULL;15/02/19 14:31;15/02/19 13:01;Terrible Service;I***;;***;All the excitement of buying a new phone on contract from Vodacom is turning in to anger. My Sim card is still not active as my number has not been ported from cell c to Vodacom even after a week has passed since I received my phone. I cannot make any more calls to activation department, apparently because I've reached my limit to make calls for this month and should call them on the 2nd of next month. Really? Is this the after sales service given to a customer once you've sold him something? Leaving him not being able to contact you anymore for this month? Before I agreed to this contract I spoke to the lady that took my order and asked her to port my number from cell c to this contract and she confirmed it can be done after sending me a one time pin than why these problems now. In your reply to my email to [Email Removed] you ask me to reply with my prepaid price plan and date of last recharge before someone can contact me. How can I give you that when I have a contract with Vodacom and not a predpaid card. Hope you can sort this problem at the earliest.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;470073;25;1;2;1;1;5;3;5;15/02/25 8:02;1043;2;15/02/24 16:30;15/02/24 14:39;No repsonse after dispute form sent;8,11E+12;Dispute Department;***;I opened a dispute on 28 January 2015 with Nedbank regarding a suspected ********** transaction on my credit card.<br> <br> Today is the 24 February 2015 and i have yet to have had a response on the progress of my dispute. This is after calling them last week to get feedback and being told someone would send me an sms and call me with feedback.<br> <br> I have been a Nedbank client since i first started banking in the 1990's.<br> <br> I am extremely disappointed at the lack of feedback from Nedbank ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820925;818675;9;5;0;1;0;0;5;15/02/26 7:04;1043;NULL;15/02/25 15:35;15/02/25 13:41;Car inspection;***;Ja****;;Service was quick and quite detailed. I was informed of other services available that are an added benefit to me.<br> <br> A well done to Ja**** for good customer service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821492;85;16;2;0;1;0;0;2;15/02/27 7:34;1043;4;15/02/26 15:39;15/02/26 14:11;Autopage did me in;8,91E+12;;***;I recently upgraded my phone contract and I was never informed that my data and sms's from the previous contract will expire. With all my previous upgrades everything just got carried over. I also took out an sms contract with the upgrade and that contract was activated within a few days. On top of all that I had more or less R30 airtime left on my phone which I paid out of my own pocket.<br> On Monday, 23 Feb, I received an sms that my upgrade was successfully activated and that everything from my previous contract is no longer there. When I checked my balance, my sms's from my new contract (there were about 150 left) and my airtime was also taken off. When I called Autopage to try and figure out what is going on they just said they will call me in 2 to 24 hours. It has been way more than that and I have contacted them twice and each time they say they will get back to me. They still haven't.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;171341;648;14;2;0;1;0;0;2;15/03/11 9:30;1043;NULL;15/03/10 18:05;15/03/10 16:07;Untrue advertising;8,60E+12;Karnaygie;***;I went to clicks today and purchased items only to be told the special starts tomorrow. Why then would the staff change the display 1 day earlier? Terrible service and false advertising. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;674712;648;14;2;0;1;0;0;2;15/03/16 9:16;1043;NULL;15/03/13 17:35;15/03/13 15:53;unhappy customer;;keabetwe mokoena;***;I went to buy pampers today and the price on the shelf was R179. When I got to the till it was R209. When I ask the manager about the difference. He arrogantly tells me that the 179 price was never there in the first place.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818906;28;1;2;0;1;0;0;2;15/03/17 6:56;1043;NULL;15/03/16 15:29;15/03/16 13:33;Geen terugvoering 4de keer wat ek die post ;9,01E+12;Credit Card Devision ;***;Vierde keer wat ek die post. <br> Gister aand het nog n R515.00 af gegaan dis die derde keer nadat hulle gese het die die debier order sal gestop word nou is dit weer af op 16/03/2015.<br> Hoe kan Absa nie die geld reverse nie. Ek gaan nou ombudsman toe gaan. <br> Derde keer wat ek die post <br> Gaan iemand my ooit help gaan ek my geld terug kry???<br> Ek het al die op gesit maar ek geen positiewe reaksie hier ut gekry nie. <br> Ek het vir n dame by absa bewyse gestuur wat ek die mense al ge-email het vir n refund op my GELDmaar ek nog niks ointvang nie. Ek het tot al gevra of sy al nuus het na n ander dame van absa my ge-email het vir dieselfde dokumentasie. <br> Ek het die email na die adres gestuur met die VOLGENDE subject ***.<br> Wanneer kan ek n refund op my geld kry en gaan die deniet order nou weer af gaan op my naam? <br> EK het op die internet aan n kompetisie deel geneem, hulle het gese ek het n tipe kamara gewen, maar om dit te kry moet ek R15 of R12 betaal met my kaart dan sal die ding delivered word. <br> Op 15/01/2015 het hulle R539 van my rekening gedebit. <br> Op 15/02/2015 het hulle R528 van my rekening gedebit. <br> Ek het n complain reference gekry SCFKIKHUX, ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;377789;893260;16;5;0;1;0;0;5;15/03/27 12:04;1043;NULL;15/03/20 13:00;15/03/20 18:41;Above & Beyond;N/A;Ryan;***;Went in with a question on my phone that I'd been struggling with for over 5 months and Ryan offered to assist. He spent over an hour, to assist in solving the problem completely!<br> <br> * the other 2 telecon suppliers could not assist * <br> <br> Big up Ryan!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833148;1034;9;2;0;1;0;0;2;15/03/30 8:30;1043;NULL;15/03/24 9:43;15/03/27 15:07;unsatisfactory service;mba020802clm id ***;claims section;***;Hi my name is Mr Mathe<br> i had an accident on 2015-01-27, i immediately informed my insurance company. my vehicle was towed in to the place chosen by my insurance. an assessor was appointed by the insurance company. i believe i completed all the necessary documents. <br> i only booked a car hire from 2015-03-07 to 2015-03-20 as i believed that my claim was due for payment since the vehicle was written off. only on 2015-03-20 i was informed that i have to bring the original registration papers of the vehicle of which i did the same day. on the same day i was advice that my claim will be finalized by 2015-03-24. i <br> on 2015-03-24 i called the claims section and was told my claim was approved but the extras were not considered, which are that my vehicle was ELEGANCE not CLASSIC and that it had Leather seats, Sunroof and a Tow bar . The lady later confirmed that the leather seats and Sunroof was mentioned in the Assessor's card and not the Tow bar. i then requested that it be rectified and considered since the photos are there that shows the Tow bar. The lady advised that the Tow bar will not be considered.<br> i have no vehicle to use to and from work and the claim is held for unjust reason;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;781716;357;16;2;0;1;0;0;2;15/03/30 7:19;1043;NULL;15/03/29 15:50;15/03/29 13:56;vodacom dead end;8,40E+12;Headoffice;***;So I go to vodacom at the glen they can't help me download their app so I can check my data bundle I tried registering on by myself because vodacom and their staff don't know even there wifi don't work but anyway I couldn't as I don't know how I went to buy a ipad from vodacom but they had no stock so I bought from the istore if only I knew vodacom wasn't better than mtn I would have gone with the latter but I will cancel after 2 more terrible years;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;626328;36;15;2;0;1;0;0;2;15/04/01 12:31;1043;NULL;15/03/26 18:35;15/03/31 19:08;disgusting service and bad attitude;8,40E+12;;***;We can to dinner for my 2 year olds birthday last Thursday night. We informed everyone when we got there that is was his birthday. Needless to say no effort was made for him no happy birthday sung.<br> <br> The service was non existent or table was left dirty our food was practilly thrown down in front of us and or wait or had a huge attitude problem.<br> <br> The men ordered the rib special which look forever to arrive. When they asked for a refill they were bought a side plate with 3 wings and 3 ribs each.<br> <br> This is not the first bad experience we have had there and we said we would give it another chance. I'm sorry to say that Spur Musgrave is disgusting and I will not recommended you to anybody I know.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;585500;23;1;2;0;1;0;0;2;15/04/08 7:17;1043;NULL;15/04/01 15:51;15/04/01 13:54;Closure of Account did NOT happen !!;7,81E+12;Consultant Unknown;***;Terrible disgusting service at Longbeach Mall branch, asked for my account to be closed, consultant cut up and my card and withdrew money that was left in account, i am now receiving threatening sms's about taking legal action because my account is overdrawn!!! SO THE LADY CLEARLY DID NOT CLOSE MY ACCOUNT, now i must be inconvenienced by standing in endless queues to see a consultant who is at fault. You can never get through to the branch when you phone and when you are there you just want to vomit at the level of service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835386;357;16;2;0;1;0;0;2;15/04/02 8:17;1043;NULL;15/04/01 16:49;15/04/01 14:54;Call centre not giving information;9,11E+12;;***;I am trying to get information regarding my 3G bundle that I have with Vodacom through UNISA. The Call Centre were not helpful. I was on the line for 35 minutes and no-one could point me in the right direction. Please contact me.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;700746;22;10;5;0;1;0;0;5;15/04/07 7:43;1043;NULL;15/04/02 16:11;15/04/02 14:20;The Go To Guys;;;***;After years of dissatisfaction with call centres and not getting through to the people who can sort things out, I have found a solution. During the last year or two, I started in the normal fashion with a few complaints and instead of giving up due to lack of action, went to Hellopeter instead and voila - my problems were taken up and generally resolved. Keep up the good work.<br> This is a completely unsolicited review and I can be contacted for confirmation;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839510;726489;14;2;0;1;0;0;2;15/04/15 7:58;1043;NULL;15/04/14 16:20;15/04/14 14:35;Peeling lenses;8,11E+12;;***;Hi,<br> <br> The lenses on my polarised Hijinx sunglasses are peeling (on the inside surface?).<br> I would like to get them repaired, and have called the luxottica helpline but the line remains busy and I cannot get through.<br> <br> Please help?<br> <br> Regards,<br> <br> Louis;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840436;872461;32;2;0;1;0;0;2;15/04/17 6:48;1043;NULL;15/04/14 2:00;15/04/16 13:25;Water meter ******;*** 81 gardiner street;;***;81 Gardiner streets water meter was ****** nearly 3 days ago in the early morning hours and I had to hand in a affidavit so I did at room 139 at the Brakpan Civic centre and was told he will tell them its urgent as we have no water at all and there are 3 children on the premises and it hygiencally bad for our health as the toilets cant be flushed and we cant bath. The id number is from the owner that we are renting from as the dont stay on the premises. The weekend is nearby how are we going to wash work and school clothes????? Please people;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;216894;833070;18;2;0;1;0;0;2;15/04/21 11:03;1043;NULL;15/04/20 19:34;15/04/20 17:40;payment not received, unfair penalties;;;;We bought a TV license last year at Strand post office! We got registered but they phoned us about 20 times to say we must pay, we sent them the proof of payment and afyer talkig to 5 different people they left us alone! NOW they phone us saying we have to pay R700 because of last years payment never received! They now ask us to send the reciept again but we dont have it anymore! This is very annoying becaus we always pay and now our jobs and parents gets phoned about this! Please sort this out!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;478804;357;16;2;0;1;0;0;2;15/04/22 7:04;1043;3;15/04/21 15:34;15/04/21 13:41;Over-billed;8,41E+12;Invoicing Department;***;I wrote a complaint last month about being over billed, one of which the amounts were R 45.00 on my account for an sms bundle of 200 sms's, I recently upgraded to a Smart M subscription which gives me 300 sms's every month. I previously had a subscription with Nashua Mobile and I didn't have sms's on that contract, hence I took out the 200 sms's per month option-with Nashua Mobile. No time during my upgrade with Vodacom did I agree to an extra 200 sms's but yet I am being billed AGAIN after I was told last month that the problem would be sorted. Could I please get a credit for the R 45.00 and could you please stop charging me for the extra 200 sms's that I didn't even agree to let alone use! I have tried to call your customer care but I just get directed from person to person and sit waiting on hold half the day!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;231118;140;14;2;0;1;0;0;2;15/04/24 9:06;1043;NULL;15/04/23 17:18;15/04/23 15:43;Why can globes not be exchanged any more?;4,71E+12;Management;***;I purchased two energy saving globes, but inadvertently took the small ***** in base ones, instead of the larger ones. I took them back the following day, together with the till slip only to be told that it is now the policy of Pick 'n Pay to no longer exchange any globes.<br> <br> Why is there is no sign in the store stating this, and what is the reason for the decision? The staff at the customer service department could not explain why signs to this effect are not visible anywhere. <br> <br> I must admit that they did agree to exchange them 'as a favour' to me. However that could have been as I refused to leave until someone could explain why Pick 'n Pay instituted a policy without bothering to notify their customers. I did not get an answer to that other than 'Head Office said so\. Not good enough!"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jan 2016, 08:31
Official
Hello ewaldblom2014,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team