Never call back!
I have been trying to get DSTV to cancel my contract since last month (sept) and they keep telling me that another department needs to call me back to do it, yet NO ONE EVER calls me back!! I asked for the contact details of this "other department" but apparently they dont have any
I called and asked to speak to a manager/supervisor at DSTV and shock horror, they are not able to get to the phone either. that was my 3rd attempt to get hold of them.
How the Hell do you cancel? Or is it that they just dont want you to cancel EVER
Dear Nicole Welch
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Nicole Welch
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Good day Nicole Welch
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our records indicate that one of our Price Lock agents did contact you and advised that your contract will be automatically cancelled in November 2017 when the contract ends.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Nicole Welch
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our records indicate that one of our Price Lock agents did contact you and advised that your contract will be automatically cancelled in November 2017 when the contract ends.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,