Never buy a DSTV online streaming package as you will loose alot of money!!!

Good day On the 1 st of January i bought a R 699 streaming package from dstv. On the 31 of January 2023 the suddenly debited my bank account with R 3495. I phoned them to try to get the money back but was told that they cant, however there is an amount of R 1289 that they can refund me. When trying to get the money back they say that they need a proof of payment wich Capitec cant provide because its was an online transaction. Altough they can see on my account wich amount i paid and what is due to me they still need that proof of payment. Dstv never phones me and only communicate with emails. The more i tell them Capitec cant show the proof they just send me the same mail again and again. I provided them with my customer number P Brink ***7 they keep on sending the same mail over and over again. It seems like they are using an excuse not to pay me. They are absolutely useless. My number is *** end they wont call me. Please assist me. Pieter Brink