Never apply for the dstv route u will have problems

I took out the router with dstv on january 5 if im right they only deliver it on the 17the of january right i did a payment on the 20th they did a debit order did not went thought because of not enough funds so i went and pay it Cash R800 this morning i woke up router was of i called since 8am with my airtime and everything first they say i don't have a router than its the next story on the next they said they said they will call me back and never so tell me only my phone and Tv is vonnected to their route how can 400GB be finish within 10 days im so ****ed cause ita not okay so 400Gb only last for 10days they say they will call me back but since 8 no call it the worst services i ever got from any company ill rather stop my whole dstv get a wifi from public people like kurlec the best ever cause its no use using something u believe in and than they give u u @#$@ services i ask them to talk to a supervisor and nothing so they can come and get their route and i apply from someone else cause their is bad services since 8 i called then and still nothing so i paid them they wanna upgrade with 50GB for what what happen with 400GB over 10days first they load 25GB i told them that's not what i app**** for than 50GB for what i app**** for 400GB but its finished according to them who who