Never again will i use DSTV they are usesless and the service is pathetic

Horrible service received from multichoice, I paid my account yesterday and my services where reconnected. today i wake up to find my services disconnected. I was on a chat with Sanelisiwe for 2 hours. 1st the information she was giving me was conflicting, secondly the amount did not make sense she could not even explain them to me at first my balance was R532.50 prior to me making payment. After a payment of R450 i now owe R464.32. Can you make that make sense to me. Also spoke to Mbali who at 1st said i owe R464, then she could not see my payment now im owing R535.32. so my balances are changing every hour. Any of this is not making sense. can someone who has a clue of what they are doing fix my account and reconnect my services. is that hard to ask