1 reviews | Active since Jul 2011
NEVER ADVISED OF OUTSTANDING FEES FOR OVER A YEAR!!!! UNTIL I CALLED YOU!
<p>Case no: ********** 5-c1. I did a credit check on myself only to find out that I owe Multi-choice R407.44. (shocked!). I called your call centre on the 11.11.2016 and the agent advised me that I owe you this money even though he can see that no communication was sent to me (please listen to that call). I requested to speak to a manger and was advised that the manager would tell me same thing so it’s best that I email my complaint to enquiries, which I did. Today 23.11.2016, 2 WEEKS LATER I received a response from ********** That my complaint is resolved and that I owe them money as my DSTV was only disconnected on the 12.11.2015. They attached a statement (period 3.10.2015 – 2.11.2015) for the amount of R407.44. DSTV IS PAYABLE IN ADVANCE, MY DEBIT ORDER WENT OFF ON THE 27.09.2015 which means that I am covered for October!!!!!!. I requested an extension till the 2nd due to the rugby world cup and paid the additional R168.00 for the 6 days. We all know that if you don’t pay they will disconnect. Now they tell me that I was connected till the 12.11.2015, that’s why I owe them the outstanding amount!!! REALLY MULTICHOICE PLEASE MAKE UP YOUR MIND!!!! It seems that NO-ONE has CLUE. In over a YEAR, I RECEIVED NO NOTIFICATION from DSTV that ANY MONEY IS OUTSTANDING. NOT A PHONE CALL, NO EMAIL OR LETTER. I HAD TO CALL YOU!!!?? Then to top it off you send me statement that does not make sense and you then send me a follow up email from noreply@multichoice saying, “We are pleased to inform you that your case logged on16-11-2016 has been resolved by the DStv Care Team.” NO IT’S NOT RESOLVED!!! PLEASE PROVIDE ME WITH PROOF OF ANY COMMUNICATION TO ME, AS YOUR EX-CUSTOMER, IN THE LAST 12 MONTHS THAT I OWE YOU MONEY!!! Your service, communication and credibility as a company are shockingly poor. I will be going TO THE OMBUDSMAN, FACEBOOK, TWITTER, INSTAGRAM and whatever social media or consumer complaint site to spread this complaint. Please remember that I CALLED YOU TO GET CLARITY on something that I WOULD STILL NOT HAVE KNOWN TODAY. I would advise any customer that has a cancelled DSTV contract to please do an ITC check on yourself; you might just discover that you owe DSTV money for something that happened over a year ago, maybe more with NO NOTIFICATION FROM THEM AT ALL. </p> <p> </p>
Dear Amirah
We acknowledge receiving your complaint. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Amirah
We acknowledge receiving your complaint. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Elna, you have not addressed my complaint. What you have done is give me a copy and paste response that your call centre has given me by stating pro-rata due amounts from the 3.11.2015 - 12.11.2015 and hence that is what I am being billed for. Thank you so much for clearing that up. However you have NOT ADRESSED MY COMPLAINT regarding Multi-choice/DSTV as company needing to notify me that I owed them money in the 12 MONTHS that I supposedly owe them this. Now 12 months later due to my own diligence in finding out my credit information (the WHY), you demand payment from me. How in the world do you justify requesting this money from me by giving me facts and figures about disconnection date/ pro-rata fees and tell me to pay-up! YOU ARE BASICALLY TELLING ME THAT YOU DONT CARE IF I WAS ADVISED OR NOT, JUST PAY UP!! I refuse to be exploited in this manner. As a consumer I have rights, this is part of the consumer protection act and the national credit regulation act. PLEASE PROVIDE ME WITH PROOF THAT MULTI-CHOICE REQUESTED THIS MONEY FROM IN THE LAST 12 MONTHS. I WILL GLADLY PAY THIS OVER TO YOU ONCE YOU HAVE DONE THIS. No consumer is expected to pay any company arrears money if the company did not in any way or form advice the customer of what is outstanding. Would you accept a company telling you that you owed them money under these terms? I DO NOT ACCEPT your response as it doesn't answer my complaint in anyway. I WANT PROOF OF COMMUNICATION THAT THIS AMOUNT WAS OWING TO YOUIN THE LAST 12 MONTHS!! If you cannot provide me with this, I will be taking it to the ombudsman and the consumer commission. I'm done repeating myself.
Elna, you have not addressed my complaint. What you have done is give me a copy and paste response that your call centre has given me by stating pro-rata due amounts from the 3.11.2015 - 12.11.2015 and hence that is what I am being billed for. Thank you so much for clearing that up. However you have NOT ADRESSED MY COMPLAINT regarding Multi-choice/DSTV as company needing to notify me that I owed them money in the 12 MONTHS that I supposedly owe them this. Now 12 months later due to my own diligence in finding out my credit information (the WHY), you demand payment from me. How in the world do you justify requesting this money from me by giving me facts and figures about disconnection date/ pro-rata fees and tell me to pay-up! YOU ARE BASICALLY TELLING ME THAT YOU DONT CARE IF I WAS ADVISED OR NOT, JUST PAY UP!! I refuse to be exploited in this manner. As a consumer I have rights, this is part of the consumer protection act and the national credit regulation act. PLEASE PROVIDE ME WITH PROOF THAT MULTI-CHOICE REQUESTED THIS MONEY FROM IN THE LAST 12 MONTHS. I WILL GLADLY PAY THIS OVER TO YOU ONCE YOU HAVE DONE THIS. No consumer is expected to pay any company arrears money if the company did not in any way or form advice the customer of what is outstanding. Would you accept a company telling you that you owed them money under these terms? I DO NOT ACCEPT your response as it doesn't answer my complaint in anyway. I WANT PROOF OF COMMUNICATION THAT THIS AMOUNT WAS OWING TO YOUIN THE LAST 12 MONTHS!! If you cannot provide me with this, I will be taking it to the ombudsman and the consumer commission. I'm done repeating myself.