Never a great encounter with them

I phoned in today (05-03-2024) to get a new decoder because the one I have is old. We went through the details with Nosipho Kubheka until she told me that for rural areas the delivery is separate from the installation. So she mentioned that your company doesn't get any confirmation from the courier when the delivery is done, that does not make sense. Therefore I must then call the installer & inform them to come to my house after the delivery is done. I take gripe with that because I will not be paying you guys R729 & then still do all this work. I do not work for you.

When I then cancelled that deal, she told me that I will have to return the decoder as she had already put through the order - so you guys cannot cancel orders? Again, I do NOT work for dstv. When I told her that she must find a way to cancel the order, even with her supervisor & send me the recording of the call, and make sure no debit order is set up for me as I cancelled, she hung up on me. The caliber of agents that your company has, appalling.