LB
Londiwe B

1 reviews | Active since May 2011

16 Sept 2015, 14:11

Netflix will fold u!

My services have been disconnected, reconnected and then disconnected again and reconnection fees added twice even after I've sent Multichoice proof of payment three times on email and on Twitter (@DSTVCare).<br> <br> They sent me the email below on Monday only to be told again today that I owe them and I need to pay R312 because someone is claiming that they paid for my services. When you can clearly see that money went out of MY account to pay for my services, why am I not contacted when \someone"is requesting a reversal of payment from MY account and that \""someone\"" is not me? BS service at best!! I can't wait for Netflix to launch in SA. I cannot stomach this BS anymore. I've been dealing with the same query since Friday. Your customer service sucks"

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Sept 2015, 09:39
Official
Hello Laundyj,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team