Netflix Dstv PVR complain

I have been complaining about the same thing for 3 month,I pay R603 every month,that's my subscription fee,and now my subscription is disconnected for a week now,I had a problem with Netflix's saying I owe them R199,but I didn't activate it, because one needs email address and personal details to activate,now this month it says I owe R473 of something I don't watch,now dstv is saying I owe R 473 to activate my account,now this is surprising considering I owe Netflix R473 not dstv,I have called timelessly with my airtime.. everytime I'm told we will ascalate the problem.its 2 months now,I'm sitting with a disconnected subscription for a week now.i paid R603 + R160 and owe R273 on something I have never watched or activated,even when I ask them to investigate,they sent on a goose chase, I am not happy at all to paying such unnecessary amount of money.im thinking of cancelling but my kids love to watch the cartoons. No one is assisting , instead I'm put on hold for 20-30mins every time.i mean why put an app on your decoder the when ask to redirect me to Netflix's department,I'm told that they don't have their contact details,then when people have quiries,where do they complain,if Netflix's doesn't have a call centre and dstv can not help.very angry customer customer number ***6