Netflix Deduction

I have noted that my account is overdue, due a Netflix subscription which I cancelled in March 2023.

Upon contacting Netflix, I was advised that it was not active , yet you were billing me for that.

I then contacted your office and i was advised that the Netflix subscription was cancelled .To my surprise you are still billing me for that which results to my account being overdue.

In June 2023 I found that the deductions were still being made and I complained again after my account was in arrears again. I was assured the Amounts from April 2023 will be reversed and my account credited accordingly.Today (26 December 2023) my account was suspended again and now my account has been on blocked since it’s now in arrears .

When I enquired,I was informed that the same Netflix,is still being deducted and now my account is in arrears and blocked again

This is now the third incident that I request my Netflix be removed.