OM
Onkemetse M
1 reviews | Active since Jul 2023
03 Jul 2023, 19:14
Netflix and explorer
DSTV has included Netflix subscription automatically on explorer,, as to why this no one knows,, you'll never get response,, they'll all refer to Netflix and i have own account with Netflix,, in may i was told it's an error that explorer customers experience,, then why are they not removing it completely as they see that it's their problem,, now thus month is back again and it's like I'm accusing them
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jul 2023, 19:30Hi Onkemetse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jul 2023, 19:30
Official
Hi Onkemetse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jul 2023, 13:04Hi Onkemetse,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that Netflix has already been cancelled.
We have however reversed the incorrect charges to put your account on a zero balance.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that Netflix has already been cancelled.
We have however reversed the incorrect charges to put your account on a zero balance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2023, 13:04
Official
Hi Onkemetse,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that Netflix has already been cancelled.
We have however reversed the incorrect charges to put your account on a zero balance.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that Netflix has already been cancelled.
We have however reversed the incorrect charges to put your account on a zero balance.
Kind Regards,
DStv: Hello Peter Team
Best regards,