LM
Lebohang M

1 reviews | Active since May 2020

28 Jul 2023, 09:37

Netflix account that is still being charged improperly by your system

Good day

I won't keep calling DSTV about the same issue every month; instead, correct the Netflix subscription error. As I stated in a previous email, I do not have a Netflix subscription and the service does not have any subscriptions associated with my name. Last month, the service was cancelled and then reactivated. Please look into why I continue to have Netflix on my DSTV account even though I do not have one.

I called your call center numerous times and sent an email to your help desk with no response; it appears that the only way you guys know how to respond is through hello peter; keep in mind that I only paid my compact subscription for this month and will not pay an additional amount that was added for Netflix; and please remove that Netflix outstanding balance from my bill; trust me, I will not pay it.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jul 2023, 09:55
Official
Hi  Lebohang,


 We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards.
DStv: Hello Peter Team