1 reviews | Active since May 2020
Netflix account that is still being charged improperly by your system
Good day
I won't keep calling DSTV about the same issue every month; instead, correct the Netflix subscription error. As I stated in a previous email, I do not have a Netflix subscription and the service does not have any subscriptions associated with my name. Last month, the service was cancelled and then reactivated. Please look into why I continue to have Netflix on my DSTV account even though I do not have one.
I called your call center numerous times and sent an email to your help desk with no response; it appears that the only way you guys know how to respond is through hello peter; keep in mind that I only paid my compact subscription for this month and will not pay an additional amount that was added for Netflix; and please remove that Netflix outstanding balance from my bill; trust me, I will not pay it.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards.
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards.
DStv: Hello Peter Team
