Netflix account

I have been getting balance brought forwards from my account every month of more than R200 a month and what I contact the self service on WhatsApp I don’t get a straight answer till today when I was told that I have Netflix of which I don’t know anything about it I once subscribed 3years ago and only paid once. The only thing I know of is Disney plus when I ask they tell me that I did it on my side how when I don’t need it and they all the 2 agents didn’t seem like they wanted to assist me one told me to contact Netflix I did and I was told that DStv is the one who needs to disconnect it and they say they can’t seem i did it myself I’m so angry at this point because it’s been months now paying for something I don’t even watch.