Negligence towards Dstv and MultiChoice

My name is M Samaringa am a Dstv customer, l want to report, ***** against and negligence against them.l ordered a Dstv internet last year September and they delivered it to me and when l tried to connect it didn't work l called dstv and they said the Dstv internet l have does not match the one on the system, they made a mistake delivering it to me.They said they send me another right router a week later Fedx driver called me to come to the gate and collect a new router l went down with the wrong router they brought he denied to take it and said take this one he brought,so now l had 2 internet routers,l tried to put the new one it didn't work again ,called dstv again they said it's a wrong Dstv internet router again they brought me.So now l had 2 wrong routers,l kept calling dstv complaining they said they will fix or your issue has been escalated an agent will call within 24hrs ,they never called l called them every month nothing was happening and was paying my dstv compact every month with the dstv internet which l was not using and then January 15th 2024 a FedEx driver called saying l have come to collect the 2 wrong Dstv routers,l went down and gave him the routers and he gave me slip we both signed it has a track number ( COLIT***6 )The driver said Dstv will call you with an update l never .I called them again after a week they said an agent will call you within 24hrs ,they never and the worst to call dstv they put you on hold for like 30minutes and you have to recharge almost 100rand airtime and they do not assist. In February l was fed up 5months paying something l never used and worse l do not have an router they came and collect it. I went to a Dstv working in center in Pretoria CBD the lady there assisted me very nicely and l decided to cancel the dstv internet and for them to compensate me for the 5months l was paying something l was not using, she made note and escalated my query,she said Dstv will call within 24hrs and again they never did. Beginning of March 2024 l called dstv and they the Dstv internet has been removed from my account now l will just pay for my Dstv Compact l was happy am no longer paying for something l was not using and l did not have.l then asked for my compensation because Dstv and MultiChoice made a bad and serious error ,l have been l customer to them for more than 8years .An agent called me on the 14th of March saying thank you for being a customer and we apologize for an inconvenience we did on our party, for this month you will not subscribe Dstv we have compensated you ,my dstv cuts of every month on the 14th l was glad and now trusting Dstv again.Then Wednesday 27th my Dstv was cut l was surprised l called dstv asking what's going on you promised me and compensated me why is it cut the said wait let me ask my Team leader she put on hold for 45minutes never came to me my airtime finished on hold l bought 120rand airtime, then Thursday 28th l called again Dstv they said again wait let my Team leader talk to you l was put on hold and making its Dstv noisy sound l was on hold for 1hour my airtime finished again for 150rand. And then told Good Friday 29th l called again because they promised me to compensate me for they're wrong 2 Dstv internet router which they delivered in September 2023 which l was paying for 5months and never used and they came and took,so the agent l spoke to on 29th March 2024 in the morning at 10:00am she put me on hold to ask her Team leader for 50minutes and my airtime finished again worth 120rand and l went to buy airtime again for 150rand and l called them at 1200pm not happy at all with their services ,the agent said sorry let me check on my system and call her Team leader to me ,and she came back and said her Team leader is on call please hold.l waited for 1hour 20minutes not coming back, l decided to hang up and my guess the Team leader is now annoyed with my calls and tells the agents to just put me on hold for my airtime to finish ,l think the Team leader does not want to talk to me and compensate me ,l think the Team leader does not want to work.So l have to report Dstv and MultiChoice for their lack of service and not taking care of their customers with utmost respect. Please help Hello Peter for them to assist me and compensate me for their wrong doing.l have been a customer to them for 8years and their showing me no respect .Regards Thank you .Please call me on ***