Negligence to extreme

<p>Service?...Let's not start on the monthly fees for no service ect...But do hear this... I called in yestereday after not being able to watch recorded programs and the agent advised me that the account -Debit order basis , has been suspended due to 18months outstanding fees??. I have not cancelled the debit order or advised any agent to do so. When an account is behind you are not able to hire movies, of which we have been doing past 18months...we have had FULL dstv pvr experience(as debit order has gone through smoothly in our minds-no RD smses from bank) uptill last night. MY QUESTION IS WHO AUTHORIZED THE CANCELLATION OF THE DEBIT ORDER? WHY IS MY ACCOUNT SUSPENDED ON THE NEGLIGENCE OF YOUR STAFF, AFTER 18MONTHS YOU WAKE UP?? No call,smses,emails, decoder messages- BUT are very quick to send promotions via these contact</p> <p>I can not see why i should even pay this 18month outstanding fee if i wasn't even notified in ANY way and the pvr at full function...again..for 18 MONTHS</p>