Negligence bin advising consumers bon bad smart LNB

On Friday I got a call from your management staff Mr Matlala who escalated my query to Steven stating that I'm still under warranty they need to sort out my connection issues. Steven then said he'll get back to me but didn't till I called in today. Today Steven advised me that the Smart LNB I have is the faulty LNB's that were recalled early last year and I need to buy an LNB. I didn't buy this LNB an accredited installer brought this LNB and the fact that DStv isn't willing to rectify this is a big problem for me. As a consumer I'd like to know which channels did DStv use to communicate to it's consumers on the faulty LNB's and the new current LNB's to be used because when I call an accredited installer to install, it's their duty to install and be aware of the updated equipment. Clearly MultiChoice failed to properly recall ur LNB's and I will not be liable for ur defective equipment. I need a solution and the only solution is when will I be getting my proper LNB since this one is defective. If you decline please furnish me with the recall channels that was used as well as how u notified us consumers of ur current smart LNB to be used. If u unable to rectify this, please send ur accredited installer to disconnect everything that has DStv on it and re-imburse my money as I'm tired of dealing with a company that runs from its mistakes and makes it other people's problems. I'm done with this ****