Negligence and poor customer service

This is the second time I have to go as far as this.

I am sick and tired of calling into your call center and now your messanger service. I posted a complaint regarding my account on Monday and I still haven’t gotten any feedback since Monday it is now Thursday and you guys decided to turn of my services and not resolve my issue.

You then go further as to tell me that I now need to make a payment of R879.00 after I was informed that my account was paid up in July on three different occasions. And what’s more ridiculous is I forward you the proof and you still do nothing about it.

This is utterly disgusting of your company as this negligence is not my fault, you then go further to tell me that the amount paid on the 27-08-2018 is sufficient until my next payment day on the 27-09-2018 of R899.00. I AM NOT PREPARED TO MAKE ANY FURTHER PAYMENT ON THIS ACCOUNT BECAUSE ACCORDING TO MY KNOWLEDGE AND WHAT I WAS TOLD THE ACCOUNT IS PAID UP AS OF JULY.

I do not appreciate the stunts you guys are pulling, because you guys are not the ones affected I am and I would like to think you people actually care but we both no you don’t give a **** as long as you continue sucking money out of your customers, and not handling he issue raised you will only respond if it’s convenient for you and when you feel like it as I’ve been waiting for a response on this matter since Monday the 03-09-2018.

I don’t wanna be nice about and kindly request that his matter be sorted just sort it out. I’ve had enough of your ****y consultants how want to tell me better as a paying customer and the Managers you have in place who do not even take the time to handle any of my issues.

I could like my services to be reconnected until my next payment date on the 21-09-2018 for the amount of R899.00