NEGLIGENCE

my father cancelled our DTSV contract a few months ago as he kept on getting phone calls that he has not made payment, when in fact he has as it is a debit order! our service then gets cut etc etc long waits on call centre line and so forth. my mother then went and re-instated the account as a third party payer. next thing Wednesday we receive a call that payment was \cancelled"i call in to be told oh yes all the bank details and everything are on the system but was never loaded to be paid as debit order - but payment was cancelled????"