Negative experience provided by contact center consultants

<p>I had a dstv decorder that was bought by my late brother as a gift in 2013.In May 2017 he passed on and i contacted Multichoice to assist me in changing the account to my name as it was on his name.Dstv Multchoice ged everything to my name except the self service option which i have reported numerous times and nothing was done.On the 27th of July i contacted the call centre requesting a statement 5 hours later i still had not received the statement.I contacted the call centre again and spoke to a lady who said her name is Litho she was very rude and did not focus or even bother to listen attentively when i tried to explain to her that every time i log in to my self service account iam seeing my deceased brother's details on my account.Iam trying to find closure and me seeing these details everytime i access my account is not good for me.She even had odersity to hang up the phone on my ear after interupting me during interaction.No acknowledgement or sympath was displayed towards me.The agent was not courteous, respectful and polite during the engagement and was explicitely rude and sarcastic when engaging with me am not happy with the service received overall service received today was very very poor am very upset.</p> <p> ********** 898 ********** <p> </p>