Need urgent help- 2nd faulty recorder

Hi. I need assistance urgently please. My decoder isn't working and I've been to MultiChoice Agents who tested it and confirmed it's faulty. I purchased it in February this year 2019, after the other one went faulty few days after completing a year. MultiChoice Agents have stated they have about of new type of decoders returnedbtobto same or similar fault. And theyve informed MultiChoice and requested replacements but they aren't being provided for customers. They do have their own recorder (stock) being sold but they aren't receiving stick for replacements. I requested for customer care details to contact them and was informed there's no way to get in contact with MultiChoice. Ibsteadbi was told to drive 120km distance to get a replacement. However, no one bothered to contact that store- Durban town MultiChoice to determine if they have stock. My worry is that I will drive such a distance and still don't get a recorder. I continue paying for DSTV monthly even though it's working. I'm hoping and trusting this platform will be able to make love me get in contact with MultiChoice to get my email new faulty recorder replaced. I find it strange that Agents are receiving stick to sell but no replacements for faulty recorders still on warrantee and fairly new. If I buy another, it's available but for warranteed device there's no stock