UG
Unita G
1 reviews | Active since Nov 2017
07 Dec 2020, 13:06
need human to help with account please
Are there any humans working at DSTV and how do I get to speak to a human. I switched from dstv access ( R29. 00) to premium On 28 November 2020. Was asked to pay R980 for the upgrade - which was promptly paid. Upgrade was then activated. Also requested 3 days of holiday viewing ( 28 - 30 Nov ). Why is there an amount of R1550 now due - 7 December 2020 - week later ? What is this amount for ? And what was the R980 paid towards ? Can you give me a breakdown of this amount as my statement for end November 2020 shows a credit balance of R151. 00 ?? Your dstv robot is unable to assist. Please can a human respond ?
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Unita G's updateReviewer Update
09 Dec 2020, 13:22Thank you Edward Nhlapo for your prompt, polite response & for efficiently resolving my query. Now payed the amended correct amount of R214.44 instead of R1550. Well done Edward. You are a credit to DSTV. Much easier to work with a Human than a robot.
UG
Unita G's update09 Dec 2020, 13:22
Reviewer Update
Thank you Edward Nhlapo for your prompt, polite response & for efficiently resolving my query. Now payed the amended correct amount of R214.44 instead of R1550. Well done Edward. You are a credit to DSTV. Much easier to work with a Human than a robot.