Need for strong 💪 competition from similar providers

Today (03/06/2024) at 13h10 Iwanted to downgrade from access package to easyview package. The consultant that I talked to was do impatient with me and she even lost temper when I asked her to provide me with the breakdown of the amount that she said I owe. Before I could ask her to slow down because I have a hearing problem as an old man, she dropped the call and left me hanging with blaring music from their system. I waited 10 more minutes hoping that she was consulting then she would come back to me, but it never happened. I am so disappointed that I am thinking of canceling my subscription. I have never received such poor service from known and respectable companies such as this one.