2nd Multichoice/DSTV problem in 2 weeks. NO SERVICE AT ALL!!!

2nd Complaint in 2 weeks and still nobody from management contacts me. They say my account is in arrears when I can see the payment went of on 01 August 2019. The next one will go off 1September 2019. This is pathetic to say the least. Senior managers too good to speak to me, but take my money every month. THIS IS CUSTOMER ABUSE!!!!