TM
TIISETSO M
1 reviews | Active since Feb 2015
29 Jul 2015, 10:11
nd Complaint with false feedback
This is the second complaint with the billing department, please correct MY Details PLEASE on the credit burea, this is sseriously not ON, you have poor service and lack of communication, I am gatvol with the service you are ruining my credit profile I can't even take out credit elsewhere
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DStv (MultiChoice)'s replyOfficial
01 Aug 2015, 13:21Hello Tmonangwe00,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that all payments in question is reflecting on the new account where the change of ownership was made to.
The amount of R255.30 was paid on to your account but was transferred to the change of ownership account and your account was debited with R255.30.
Please advise if this is in order, if not please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that all payments in question is reflecting on the new account where the change of ownership was made to.
The amount of R255.30 was paid on to your account but was transferred to the change of ownership account and your account was debited with R255.30.
Please advise if this is in order, if not please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Aug 2015, 13:21
Official
Hello Tmonangwe00,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that all payments in question is reflecting on the new account where the change of ownership was made to.
The amount of R255.30 was paid on to your account but was transferred to the change of ownership account and your account was debited with R255.30.
Please advise if this is in order, if not please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that all payments in question is reflecting on the new account where the change of ownership was made to.
The amount of R255.30 was paid on to your account but was transferred to the change of ownership account and your account was debited with R255.30.
Please advise if this is in order, if not please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers is important to us.
Regards
Rupert
Best regards,