My worst nightmare

Thobeka from multichoice I don't know if she is a ceo or the highest shareholder at multichoice. She has been connecting and disconnecting my services as she please. I paid on the 27 I used a wrong reference I phoned she requested proof of payment on 2/2/22 I sent it on the 3rd she said she wants more I sent everything. She connected my services after 5 days she disconnected them I phoned again I was connected after 3 days she disconnected I phoned she connected them. Sunday 13/2/22 she disconnected I phoned snegugu she escalated to thobeka now she wants another proof of payment of her format I don't know if I must create. I complained no one phoned