1 reviews | Active since Oct 2015
My story with dstv
<p>I bought explora 2 , I called contact center to connect my PVR. That was fine</p> <p> </p> <p>Then 3 weeks later. Someone called and told me my account is in arrears, and I told her that is impossible as I paid 500.00 end of April.</p> <p>She told me that according to her system am on premium then I told her that is impossible and I didn’t ask for the upgrade.</p> <p> </p> <p>She told me she will send my account for reversal , that was fine.</p> <p>Then staring Friday 19 May my account was disconnected. I called your contact center , spoke to someone and he said he will investigate the call and I should get a call from him around 13:30.</p> <p> </p> <p>Waited for his call and no one called. Then around 15:00 I called your contact center again then someone reconnected my services.</p> <p> </p> <p>Since Friday I have to call your contact center for reconnection everyday even now as my typing this email I have lindekuhle on the line</p> <p> </p> <p>She is telling me that she will send another jenal for reversal </p> <p> </p> <p>So what I can’t to know from you is, how r u going to solve my problem and compensate me for time and money lost for my phone calls</p> <p> </p>
Dear Michael
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Dear Michael
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Good day Michael
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assist by one of our consultants and that the billing on your account has been corrected and adjusted accordingly.
We confirm that your service is active on the DStv Compact Package as requested.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Michael
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assist by one of our consultants and that the billing on your account has been corrected and adjusted accordingly.
We confirm that your service is active on the DStv Compact Package as requested.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
