1 reviews | Active since Oct 2015
My story with dstv
<p>I bought explora 2 , I called contact center to connect my PVR. That was fine</p> <p> </p> <p>Then 3 weeks later. Someone called and told me my account is in arrears, and I told her that is impossible as I paid 500.00 end of April.</p> <p>She told me that according to her system am on premium then I told her that is impossible and I didn’t ask for the upgrade.</p> <p> </p> <p>She told me she will send my account for reversal , that was fine.</p> <p>Then staring Friday 19 May my account was disconnected. I called your contact center , spoke to someone and he said he will investigate the call and I should get a call from him around 13:30.</p> <p> </p> <p>Waited for his call and no one called. Then around 15:00 I called your contact center again then someone reconnected my services.</p> <p> </p> <p>Since Friday I have to call your contact center for reconnection everyday even now as my typing this email I have lindekuhle on the line</p> <p> </p> <p>She is telling me that she will send another jenal for reversal </p> <p> </p> <p>So what I can’t to know from you is, how r u going to solve my problem and compensate me for time and money lost for my phone calls</p> <p> </p>
Dear Michael
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Dear Michael
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
