My services keeps on being disconnected further action has been taken

On Mon, 13 Jan at 8:52 AM , Mogashane, Karabo <***> wrote: Good Day We confirm Acting on Behalf of Ms Thato Mamatsele (Our Client) ID No *** on whose instructions we refer this letter to you. It is our instructions that our client has an account with you and which account remains up to date. It is our instructions that our client has paid her account for December 2024 and January 2025 in advance but her account has not been credited despite our client producing proof of payment. It is further our instructions that our client’s DSTV keeps being disconnected and her account shows that it is in arrears. We put it on record that our client has, on multiple occasions communicated this issue with your offices but this issue is not being resolved. We further place it on record that your office’s failure to properly credit our client’s account is prejudicing her and she is incurring further costs as a result. It is therefore our instructions to demand from you, as we hereby do that you immediately credit our client’s account and reconnect her without any additional costs. Failure which we hold instructions to refer this matter to the relevant tribunals. Our client’s rights remain strictly reserved.

Karabo Mogashane *** Legal Advisor FNB Short Term Insurance, Law On Call +***3 First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App.