1 reviews | Active since Aug 2009
My services keeps being disconnected every 2 days since the 25 June 2019. I have been making calls and sent all the proof of payment they requested and still no help. The call centre is worse, they will log cases and no reply. they make empty promises. R
My services keeps being disconnected every 2 days since the 25 June 2019. I have been making calls and sent all the proof of payment they requested and still no help. The call centre is worse, they will log cases and no reply. they make empty promises. Ravi Govender, one of the manager is their call centre is Durban promised to have my issue resolved and still nothing. this is been my day to day life that is so frustrating and I'm getting tired having to speak to people making empty promises. I spoke to the likes of Unathi in Durban, Sive, Sphelele, Kristen Christensen from office of the CEO and she is a Client liaison, Tinyiko Ngobeni, Zanele, Thando, Cindy who was new and was budding with someone on that day, Zanale is a manager/supervisor in Durban. The list is endless and I'm really tired of the bad service.
I got a call from a lady called Mpho Khunou from office of the CEO in Multi Choice. She managed to resolve my issue and corrected all the billing errors that has happened. She kept her promise that she will get back to me before end of business and she did exactly that. Just when I was about to loose hope completely she restored it. People like Mpho should be taken care off in business as she knows the meeting of customer service. Well done Mpho Khunou.
I got a call from a lady called Mpho Khunou from office of the CEO in Multi Choice. She managed to resolve my issue and corrected all the billing errors that has happened. She kept her promise that she will get back to me before end of business and she did exactly that. Just when I was about to loose hope completely she restored it. People like Mpho should be taken care off in business as she knows the meeting of customer service. Well done Mpho Khunou.