My services have been stopped and incorrectly billed, somebody HELP!!!!

On Monday 30/07/2019 I received this sms from DSTV "We've stopped your DStv as you've not paid. To reconnect, pay R1717.24 using ref no. 75******. Once paid, we'll reconnect you. to pay:payatio/dstv/75******"

I pay my DStv account via debit order and I've never missed even one since taking up their services years ago. I called their call centre to explain myself but they said they can't reconnect me since there's this message on their system. They also couldn't put me through to the finance/billing team as there are no direct lines to these teams. the call centre agent opened a case and said she will forward it to the Finance/billing team. I was also given an incorrect email address "***" to send my proof.

I'm left helpless as I can't directly connect to the finance/billing team and nobody can help out with my issue. It doesn't seem like anybody will call me back, even if I were to call the call centre again they will tell me the same thing. I'm stuck with no service.