1 reviews | Active since May 2009
My Services have been disconnected for the 4th time in one Month!
<p>I logged a complaint on the 7th oof April 2017 on this platform to complain about my services that are constantly diactivated. I have been in contact with the contact centre, the billing team , the twitter team since the 28th of March 2017 and to date the answer that i get is that my issue has been escalated with the Finance team.</p> <p> </p> <p>I am appalled as i have sent all the required documents and the answer that i receive constantly is that it has been escalated to the Finance Team. Can some activate my services and can the someone give me a call and apologize for this frustrating excercise? I am tired! Please fix your systems and stop frustrating customers?</p>
Dear Thapelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Thapelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Thapelo
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that your service is currently active on the DStv Premium Package and the billing on your account has been corrected and adjusted accordingly.
Once again please advise us by return mail should the problem persist and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Thapelo
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that your service is currently active on the DStv Premium Package and the billing on your account has been corrected and adjusted accordingly.
Once again please advise us by return mail should the problem persist and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert