My service was paid but I still got disconnected

I have been on compact plus and suddenly my service was disconnected, I called to find out what was happening and I was told that I had requested to be reconnected to a premium for a decoder I had told them was no longer working. I asked them for proof of when I had requested that, phone records communication, and nothing was provided. I currently have my services switched off but I have paid for the package I am on, this is the worst service ever. At this point I will leave it as is, I am not putting anymore energy into this, I am tired of the runaround, and I will rather look for something else.