my service suspended yet payment was made

i have a debit order in place for my dstv subscription my chosen payment date is the 21st of each month.for the month of august payment was made however my viewing was disconnected,called the Call centre to find out what was going on and i was told my bank account is closed and my debit order returned unpaid went to FNB to get a bank statement and i was told my debit order was received. i called the call centre ,sent endless email with my proof of payment up till now i had no response from multi choice and another debit order is gonna go off tonight yet i still don't have viewing .my service was disconnected on the 14th of September and i refuse to pay a re-connection fee as payment was made already .proof of payment was sent email address [Email Removed] and [Email Removed] I am truly unhappy with the treatment am getting from DSTV.