1 reviews | Active since Sept 2012
My service still cut. For three weeks now
My services were cut on 30 May 2015. I went to headoffice on 6 June 2015 to enquire, after I had been contacting Multichoice online, through the callcentre and through email. The customer service consultants just tell me that my account is being investigated for *****. But every time I try to contact the Risk & ***** Department on the phone and on email I am never able to get hold of them. This is the second week now.<br> <br> I went to headoffice (on 6 June 2015) at Randburg, carrying both the decoder and the smart card, as well as the purchase receipt, with me so that they could solve the problem for me. But I was told that the Risk & ***** Department does not work on weekends, so no one could help me. I was told to go back home and the Risk and ***** Department will call me. Its three weeks later now, and they still have not called me. <br> <br> In the meantime, I am unable to watch television, for three weeks now, because my services have been cut.<br> <br> I even contacted the Head of Customer Care, but that did not help either because they have not come back to me.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on the billing on your account and the documentation required in resolving the problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on the billing on your account and the documentation required in resolving the problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert