AN
Asekhona N
1 reviews | Active since Mar 2017
08 Nov 2017, 14:53
My Refund!!
I still have no direction as to what is happening with my refund. Every time I call, I have a new consultant and I have to resubmit my statement every time. Furthermore, no one is explaining to me the process of how and when I'm getting my refund. I feel like I am getting the run around. DSTV should say if we're not valued customers so we can move over to NetFlix
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Nov 2017, 15:07Dear Asekhona Ngeno
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Nov 2017, 15:07
Official
Dear Asekhona Ngeno
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Nov 2017, 12:53Good day Asekhona
Please be informed that your payment is still pending investigation.
Once allocated into your DStv account, refund will be captured and transferred into your bank account. It’s not possible to give an exact time frame as the case is still pending.
You will surely be updated once the payment is traced and allocated back into your DStv account.
Thank you for your time and patience.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Nov 2017, 12:53
Official
Good day Asekhona
Please be informed that your payment is still pending investigation.
Once allocated into your DStv account, refund will be captured and transferred into your bank account. It’s not possible to give an exact time frame as the case is still pending.
You will surely be updated once the payment is traced and allocated back into your DStv account.
Thank you for your time and patience.
Best regards
Dinah
Best regards,
AN
Asekhona N's updateReviewer Update
09 Nov 2017, 20:45Hi Dinah,
Why does the matter need investigating? You have my statement, you can call my bank and they'll confirm the payment, so then what is it that needs investigating?
Why is the process to give me my money being dragged out for no reason? Liase with my banker if needs be, but I see no reason why the matter has taken a week now without being resolved. Please make me understand the reason why this is so.
AN
Asekhona N's update09 Nov 2017, 20:45
Reviewer Update
Hi Dinah,
Why does the matter need investigating? You have my statement, you can call my bank and they'll confirm the payment, so then what is it that needs investigating?
Why is the process to give me my money being dragged out for no reason? Liase with my banker if needs be, but I see no reason why the matter has taken a week now without being resolved. Please make me understand the reason why this is so.