1 reviews | Active since Aug 2013
My problem has'nt been attended to,in a month!!!!!
Case=3303,I took a 24 month contract with Dstv,an installer connected the explora and I have'nt been able to access Box office since it has been installed,the installer wants me to pay him a call out fee,to come and fix this problem,Dstv has not even once called me to fix this matter,every time I call them they say it will be sorted out within 24 hours,it's still not sorted out.I've wasted my money to call them on daily basis and nothing has been sorted so far!!!!!!i'm so gat oil by the way they treat this matter and they way they treat me as their customer,I pay my account on time and I can't enjoy the service I subscribed to!what nonsense is this?Now they want me to bring in the decoder for testing,does this mean they gave me a faulty explora in the first place?or they don't trust or believe or trust their product?they've sent me an email with steps or procedure on how to do it myself!!!!the installer(Dikarabo installation services)says I can go ahead and do whatever I wanna do,he does'nt care cause he can't come back to sort this out until I pay him a call out fee.I've got 3 month warranty on this stupid explora after installation,but still it's not sorted out.I'm gatvol&****ed
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records one of our consultants is assisting you with your Box office problem.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records one of our consultants is assisting you with your Box office problem.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert