KB
Karin B
1 reviews | Active since Oct 2011
28 Oct 2015, 09:55
MY PROBLEM CONTINUES, NO FEED BACK
After receiving that nice apology from Multichoice my problems are still the same and I spend +- 45 minutes on the phone again yesterday to try and solve problems. Nobody has ever contacted me directly to try and solve all my issues. I am being switched off with a credit balance when I have not requested it I have to phone in and ask to be switched on again and then being charged R50 a shot for this. Unacceptable!!! I do not receive detailed accounts which I have requested so that I can see what I am paying for.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 14:50Hello KarinBlyth,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Nov 2015, 14:50
Official
Hello KarinBlyth,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team