My payment made into dstv account

Hello Peter <br> Thank you for being the advocate of the masses. I really don't know how you do it but you have a great way of getting help for us. <br> However my complaints with multichoice has still not been resolved. I have made payment to dstv for 400 rand and it seems no one knows where the money went because it is definitely not in my account. I have previously made a complain and Dineo called me that they were sorry for what happened and will resolve the issue. They requested for proof of payment which I did send to them. She later called me and asked for a bank statement of my account that which I believe is absolutely silly. How can I send you a proof of payment and you request for a bank statement? After we had some series of argument she also said that the account I paid into was not dstv account like how possible is that if multichoice was a predefined beneficiary in absa portal. She promised to get back to me if further details is requested but to my greatest dismal that was the last of it. I send series of email but it was ignored. Kindly help cos am totally disgusted by this theft and in may sue if I get discontinued this month.