My mother has subscr...

My mother has subscription with them ,they decided to upgrade her subscription without her concern and also add life insurance all kind of insurance without talking to her DSTV doesn’t have any content she only have subscription becoz of 157 why would she want to upgrade? We want the money back, I have heard people saying is a ***** this thing now I believe them.. they been taking us from pillar to post talking they want to listen to recording which are not there. ****mers