My Money ****** by DSTV and poor service

DSTV is charging me fees I am not aware of. I have been calling them and was pro idea with reference numbers, but my problem is not solved. What passes me off is that everytime I'm put on hold, I will hold for more than 10minutes and the line will cut. There is a cell number that appears on my profile that I do not know. Cab DSTV please solve my pro lem as they have promised so that I can have my connection back. I am very disappointed with DSTV and the poor service they are providing to customers. They are robbing me of my money by charging me services I do not even know what they are for. I am still waiting for feedback regarding my escalation. Can somebody who knows how to treat a customer call me to solve this problem. I am now ****** of being informed about the current affairs since I cannot watch the news. I am so humiliated and disgusted by DSTV.