My head is about to explodes

<p>This is a continuation of the same issue I had last year, it's just this time I finally getting rid of their service.</p> <p>They need to seriously sort out their accounting system and its integration into their website.</p> <p>I had the dpp 24mth contract that is now at an end. My last payment was up until the 2nd August, and the last contract date was the 13th July and now my service will be cancelled.</p> <p>The problem is according to the DSTV Website I have been owing an amount from the 28th November 2010. When I first noticed this amount on the Main Account it was at R1152.15 on the 12/07. This amount has been steadily decreasing every day. This amount decreases until it reaches the end of the month and reaches Zero, then it starts all over again. I tried to get a statement for my account that went back to 2010, yet they said they couldn’t go that far back and instead sent me every statement I have ever had from 2013. I think this was a passive aggressive act on their behalf to try and get rid of me. In no way have they ever tried to address the situation. I get an email saying it has been escalated and that’s the last I hear of it. When I go back to them they say the issue has been addressed when it clearly hasn’t. Every time I have to go through the call centre, who are helpful people, but obviously don’t have the authority to deal with the issue, and every time I have to start from the beginning and explain to them what the issue is, and then have to try and convince them that they will not be able to sort it out because they don’t have the account access on their system. Then they tell me they will email me back only to be sent the email from the help desk joint email, so if I send a response it joins the pool of emails and gets responded to by the first person who gets it, and that person will not read the issue and rather assume they know what the problem is and reply with completely the wrong answer or just escalate it and never hear back from them.</p> <p>I now look at the DSTV website and it says I owe R501.45 immediately on the main account, which is a change, yet I have no idea how this amount has been calculated. Nedbank ebill says I owe "R285".</p> <p>Not to mention my account was disconnected on the 22nd even though I had paid for until the 2nd. I had to phone and correct DSTV and get them to reconnect until then.</p> <p> </p> <p>What I would love is to get a response in writing from DSTV that says all I owe is the R15.00 for box office. This would have to be from someone who has the authority to send that type of letter, or even better, if DSTV could try and fix the problem.</p>