1 reviews | Active since Apr 2014
My DSTV Package was down graded without my Authorization/approval me calling the call centre what so ever
<p>I get home yesterday (01 August 2016) I notice certain chanels are missing , I was unable to watch certain programs, worce part is I dont even have Catch up. I had to use my airtime to call the call centre to find out the real issue or problem after restarting the Decodor serval times and i notice its not working actually. This is when I called the call centre. I was inconvenience, i never asked for my package to be down grated. I want someting to be done about this for such inconvenience i was caused. I want the business to be liable for this, I want Catchup </p>
Dear Bonani
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Bonani
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Bonani
We sincerely apologise for the inconvenience this has caused.
Our records indicate that your package was successfully changed back to Compact.
As for Catch Up unfortunately you're not eligible for Catch Up as DStv Catch Up is a value added service offered at no additional cost to DStv Premium customers with a PVR decoder, DStv Extra and Compact customers with an Explora.
Kindly see this link for more information : https://selfservice.dstv.com/products/value-added-services
Regards
Elna
Dear Bonani
We sincerely apologise for the inconvenience this has caused.
Our records indicate that your package was successfully changed back to Compact.
As for Catch Up unfortunately you're not eligible for Catch Up as DStv Catch Up is a value added service offered at no additional cost to DStv Premium customers with a PVR decoder, DStv Extra and Compact customers with an Explora.
Kindly see this link for more information : https://selfservice.dstv.com/products/value-added-services
Regards
Elna
Good morning,
By the sounds of things you not willing to assist me, I want my airtime to be refunded that i used to contact you for you stupid fault you did.
Kind regards,
Bonani
Good morning,
By the sounds of things you not willing to assist me, I want my airtime to be refunded that i used to contact you for you stupid fault you did.
Kind regards,
Bonani
Good day,
Air time bought and used R30 vodacom
Regards,
Bonani
Good day,
Air time bought and used R30 vodacom
Regards,
Bonani