MY DSTV/ MULTICHOICE NIGHTMARE

I am very disappointed with your service. The person I spoke to today indicated that someone was going to call me, no one did. My complaint is about the fact that I sat on the phone, 13th March last week for 22 mins and 34 seconds while the customer services agent was trying to fix the E 143 error on my secondary decoder. When it was clear that the error could not be fixed, I was given a number to contact Siphokazi and arrange for an accredited installer to come and check what the problem was. At no stage was I informed to bear in mind that the accredited installer would invoice me. Spoke to Siphokazi and the arrangement was made. Same night I went on the DSTVnow app, I used the online chat with Refiloe, and indicated that the E143 error had been escalated to the XtraView team & someone was going to revert back to me. Ofwhich they never did. Then on Thursday 14th , I called Multi Choice again asking if they could not check on their system and give me contact number of the accredited installer who had initially installed the Xtraview in august last year. I was told no, it is not possible. On Friday 15th the Technicians from AudioVideo Excellence arrived at the house to check the problem. I then spoke to the Technician to find out if he had been informed what the problem was, he told me, he had already seen what the problem was. Then there was loadshedding. Got home, called MultiChoice that evening after the lights were back on for them to reset the decoder, they told me it should work fine within 10 minutes, After 22h00 I called again, I was on the phone for 7 minutes, the decoder started working Why am I complaining, I sat on the phone for hours and not once did Multichoice call me back or anything and I was not informed of the extra cost that I have just incurred. Secondly, last year in August when I bought the XtravView decoder with installation included, the accredited installers, that were sent to my house ended up charging me R1300.00 for installation of the XtraView point and moreover I was informed only after they had arrived that I needed to buy a new primary decoder since the one I had was an older model. My budget went from R 599 to R1300 plus another decoder 500

I SENT AN EMAIL TO MULTICHOICE AND DSTV ASKING THEM TO EXPLAIN WHY AM I SUPPOSED TO PAY FOR THE CALL OUT FEE THAT I WAS NOT TOLD ABOUT BEFORE I WAS GIVEN THE NUMBER OF THE ACCREDITED INSTALLER. MY EMAILS ARE BEING IGNORED AS USUAL.

THE ACCREDITED INSTALLER IS SENDING ME SMSES AND EMAILS REQUESTING PAYMENT, YET MULTI CHOICE IS NOT RESPONDING TO ME

ADVICE I HAVE FOR THOSE THAT DO NOT HAVE DSTV, YOUR ARE BETTER OFF WITHOUT THIS PRODUCT WHICH HAS BEEN NOTHING BUT A HEADACHE!!!!!!!!!