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NK
Nokuthula K

1 reviews | Active since Jun 2021

13 Jul 2021, 09:01

My DSTV is disconnected again

My DSTV is being switched on and off. O have been calling DSTV since 6 July till Saturday. Everyone I call them they connect my DSTV and tell me everything is sorted. I made a payment of R390.28 on 6 July at 17:30 and I called to confirm if payment was received or not. I even sent proof of payment but they disconnecting my DSTV. I am out of words because when I call them they say everything is and they reconnect my DSTV for couple of days. I am not sure what is happening here I getting passed off i watch TV when they want me to watch TV and they disconnect me when they feel like it. What ****es me the most is that the last lady I spoke to on Sunday morning told me that everything is now sorted but I am now owing R477 and my DSTV is disconnected.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jul 2021, 10:18
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
NK
Nokuthula K's update13 Jul 2021, 11:15
Reviewer Update
I am still waiting for feedback. No one has contacted me or have I received any email
NK
Nokuthula K's update15 Jul 2021, 15:50
Reviewer Update
I have never been so humiliated. I am out of words for Multichoice. I have been calling them since 6 July till this day they have not received my payment. I was told to go to the bank for another proof of payment and I did just that. Today I called twice and both the ladies o spoke to just put me on hold. I spoke to Zonke Vuyolwethu and they just left me hanging. I don't know what to do anymore I'm hurt seriously. I am not sure what's happening here. This is the 3rd proof of payment in sending today but I am still not assisted.