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nokwanda K

1 reviews | Active since Oct 2015

06 Oct 2015, 08:27

My dstv has been suspended again

i spoke to Sandile about Dstv constant mis debts, we ame to an agreement with Sandile that they will debit my account on the 25th, he called saying that he did the debit and my dstv has been connected only for it to be suspended again,,, i need his issue sorted out before i take it to the Ombusman because thats were its going now,,,,,,i just cant get over their incompetance

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jun 2016, 14:25
Official

Dear Nokwanda

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter