1 reviews | Active since May 2015
My DSTV connection cut after making a payment
So i recently relocated from Durban to Joburg, our DStv account at home in Durban was under my name and when i relocated i needed one of my own but couldn't afford to pay for two subscriptions and couldn't do change of ownership as there are some docs to be completed. So i was advised to use this account no: *** to only pay for my decoder that i am using here in JHB and i have been paying R320 every month latest on 22nd each month since January and suddenly this month my account was suspended. I called in on the 05 April to report the incident and i spoke to Phumzile who look at the matter for me and provide me with feedback within 48hours. I have not yet received any feedback, i cant view my favorite shows yet i made the payment on the 22 March as normal. Can someone please look at this for me and provide feedback as we head closer to month end and another payment is due
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that as per our telephonic discussion the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that as per our telephonic discussion the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil