My DSTV account is an absolute mess!!!!!

DSTV has overcharged me several times - charging 4 times for the same item [this I can see on the DSTV Self-service area on the DSTV website]. The call centre consultants stated that DSTV is using a new billing system and that they are having severe teething problems - apparently a lot of customers are unhappy and DSTV has consultants working on it.<br> <br> DSTV states that I owe them R1805 when I have paid R834 which has not been allocated to my account. After phoning different call centre consultants 8 times now, it is still a mess. I have e-mailed the proof of payment SEVERAL TIMES to the call centre consultants as well as to [Email Removed] - nothing has been solved. <br> <br> The DSTV self-service facility is a mess too - it just hangs when I try to do the package downgrade myself from Premium [R699] subscription [which I'm currently on] to DSTV Access [R99].<br> <br> To crown this, they cut my service.<br> <br> Can a customer services manager from DSTV contact me please - the call-centre consultants have not been able to solve anything, and the DSTV billing system is a mess.<br>